Privacy Policy

We take our customers’ privacy very seriously and we will only collect, record, hold, store and use your personal information as outlined below. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

COLLECTION OF PERSONAL INFORMATION

ATELIER CHE does not sell, share or trade customers’ personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and to third parties for the purpose for which it was collected, as authorised and consented by you.

When you create an ATELIER CHE member account, the personal information we collect may include your:

Name
Delivery Address
Email Address
Telephone Number
Mobile Number
Date of birth
Gender

When you make a purchase on the ATELIER CHE website, the additional information we collect may include credit card details based on payment method.

The personal information we collect from you will be used in some or all of the following ways:

To deliver the products you have purchased from ATELIER CHE
To update you on the delivery of the product and for customer support purposes
To provide you with relevant product information
To process your orders and to provide you with the services and information offered through our website and which you request
Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.
To process your orders and to provide you with the services and information offered through our website and which you request

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a member user on ATELIER CHE website, we will also use your personal information to send you marketing and/or promotional materials from time to time.

Payments that you make through the website will be processed by our appointed agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.